Mid Kent Babywearing Terms and Conditions:
1 – Online Registration for Loans
1.1 – To hire a carrier or sling you will be required to register for an account via midkentbabywearing.myturn.com. This must contain your full name, current address, telephone number and email address. By doing this and hiring a carrier, you are agreeing to these T&C’s. This account will require up-to-date and with accurate contact details.
1.2 – Your personal details will be kept securely via MyTurn in accordance with the General Data Protection Regulations 2018 and will only be used to contact you in relation to your loan.
2 – Loan Cost and Duration
2.1 – All carriers are lent subject to availability, condition and suitability. Subject to availability up to 2 carriers may be borrowed at one time for Members, and only 1 carrier for Non Members. This may be limited to no more than 1 of each carrier type depending on demand and availability. Once a carrier is returned another loan may be made.
2.2 – The standard loan period is 1 week, and costs from £2 to £6 per week. You may borrow a carrier for a longer period by adding additional weeks at the time of initial hire. Loans can be extended before your hire is up. If doing this, please check the listing to ensure the carrier isn’t reserved for any of the time period you’d like.
2.3 – Carriers can be hired for a maximum of 3 months, subject to demand and at our discretion.
3 – Deposit
3.1 – Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so. Alternatively, we can remove them on request.
3.2 – The replacement of any lost carriers or accessories will be charged to the debit/credit card attached to your account unless other arrangements are agreed upon. Charges for lost components will be equal to replacement costs (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case-by-case basis.
4 – Payment Methods
4.1 – Loan costs are payable by PayPal, by debit/credit card, or via Stripe by entering your card details at midkentbabywearing.myturn.com. Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so.
4.2 – If you request a reservation online, payment is required in advance, by Stripe invoice, before the hire can be confirmed.
5 – Postal Loans and Reservations
5.1 – You may be able to hire by post. For postal loans the standard loan period is for 2 weeks and loan fees are the same as in ‘in person’ hire. Longer hire periods may be considered. An extra charge of £5 will be made to cover postage and packaging. Your debit/credit card details must be entered on our ‘MyTurn’ software, as these are held in lieu of a deposit. Hire charges for postal hires may be charged via the online system, or in advance (via STRIPE invoice) if the carrier is reserved in advance.
5.2 – Carriers must arrive back to Mid Kent Babywearing on or before the date unless an extension is agreed in advance. Please ensure sufficient time is allowed for the carrier to arrive by its return due date. At our discretion, we may give additional “bonus” days, free of charge, to cover some of the days taken up in the postal system.
5.3 – The carrier is returned by post at the borrower’s own cost and risk (it is advised that the borrower uses Recorded or Special Delivery and retains proof of postage). Should a carrier be lost in the post, the borrower will be required to reimburse the library the value of the carrier, it will be the borrower’s responsibility to recover costs from the postal service used. Please ensure that the carrier and any accessories are packaged appropriately – the carrier should be ‘double-bagged’ with both the Sling Library address and the hirers address written on both layers.
5.4 – It may be possible to reserve a carrier. Credit/debit card details must be entered into the online system prior to making a reservation request. We ask that carrier reservation requests are not made more than a week prior to the start of the hire period required.
5.5 – You will be asked to pay the hire fee in advance, via Stripe invoice. The carrier will only be reserved if this payment has been received and acknowledged by us.
5.6 – You will be able to collect the carrier, subject to when it is next available and as agreed in advance. We cannot give guarantees for when carriers will become available, but will do the utmost to provide you with the best availability information available.
5.7 – If you cancel a reservation within 48hrs of a due collection, or fail to collect a carrier you have reserved, 50% of your prepaid loan fee will be retained to cover admin costs and possible loss of revenue incurred by holding the carrier for you.
5.8 – We will not invoice you for a reservation request until we can guarantee the carriers availability.
5.9 – Postal loan and reservation services are made available entirely at the Library’s discretion and these facilities may be withdrawn or unavailable at any time without notice.
6 – Late Returns and Loan Extensions
6.1 – It is often possible to renew your loan for additional weeks (unless the carrier is in high demand), with payment taken via our online system. Please email midkentbabywearing@gmail.com to arrange a loan extension.
6.2 – If you return your carrier after the agreed date, WITHOUT ARRANGING AN EXTENSION we will charge £1 per day late fees for every day past the agreed returns due date until the date that you contact us and agree a resolution. These fees will be deducted from your credit/debit card.
6.3 – If for any reason, we are unable to deduct these fee’s via your credit/debit card, we will send you an invoice for the outstanding amount. This is payable on receipt & if it remains unpaid after 14 days, we reserve the right to report the sling/carrier to the Police as stolen, &/or proceed to Small Claims Court to recover the unpaid amount & associated costs.
6.4 – Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been agreed by us before the end of the loan period (this allows for things like postage delays).
6.5 – If we do not hear from you within 30 days from the end of your original loan period, we will consider the carrier lost and charge your card for the full retail price of the carrier.
6.6 – If we are unable to charge your card, we will send you an invoice for the cost of the carrier/s.
6.7 – If the carrier is still not returned & invoice remains unpaid, we will proceed to reclaiming the cost of the carrier, & admin fee’s, via Small Claims Court.
6.7 – If you are unable to return your carrier by the agreed date due to Library staff illness/absence or holidays, we will extend your loan period for free and agree a new return due date with you.
6.8 – If you do not respond to our efforts to contact you regarding your late/overdue sling or carrier, we reserve the right to report the sling/carrier to the Police as stolen & proceed to reclaiming the cost of the carrier, & admin fee’s, via Small Claims Court.
7 – Returning and Posting Carriers
7.1 – Returns can be made during Library Sessions/Workshops or by prior arrangement at a mutually convenient time and location. If this is not possible the carrier may be returned by post to arrive on or before the returns due date.
7.2 – Carriers and accessories returned by post should be returned to: Kimmy Milham 90 Lower Fant Road Maidstone Kent ME168EA.
7.3 – The carrier is returned by post at your own cost and risk; we advise that you use a tracked and insured shipping method and retain proof of postage. Please ensure you allow sufficient time for the carrier to arrive on or before its return due date.
7.4 – Please ensure that the carrier, and any accessories are packaged appropriately – we prefer that you ‘double-bag’ the carrier (carrier bag inside postage bag/ two postage bags), to prevent damage during transit.
7.5 – Should a carrier be lost in the post, the borrower will be required to reimburse the library the value of the carrier, it will be the borrower’s responsibility to recover costs from the postal service used.
8 – Condition of the Carrier
8.1 – All carriers are checked before lending to ensure that they are in good condition and working order. The borrower may check the condition of the carrier prior to the start of the loan and must decline to hire the carrier before leaving the premises, if unhappy with its condition.
8.2 – If a carrier is received by post, any breaks or flaws that prevent its use should immediately be reported to the Library on receipt of the carrier. In such cases the hire fee will be refunded in full on return of the carrier however postal fees cannot be refunded.
8.3 – It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, please stop using the carrier immediately and contact us.
9 – Safe Use of Carriers
9.1 – ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY, HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER. Mid Kent Babywearing cannot be held responsible for any accident that results in injury or death whilst the carrier is in your care.
9.2 – All carriers are provided with instructions for safe use. These can be found via your online account at midkentbabywearing.myturn.com >loans. Click on the hyperlink of the carrier you have hired & the instructions can be found at the bottom of the page. If, for any reason, they are not supplied, it is the borrower’s responsibility to ask for a copy of the instructions. On occasion, we may only be able to provide you with an online link to manufacturer’s instructions; in this case, we may also give you instructions for a similar carrier. For convenience, links to web page or pdf copies of instructions for all of our carriers may be found on our website.
9.3 – The borrower must read all safety, use and care instructions provided prior to using the carrier. Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice we may recommend particular carrying methods or positions.
9.4 – We suggest that after familiarising yourself with the instructions given you then practice using the carrier with a doll/teddy or cushion/pillow so that you get used to the tying/fastening/adjusting methods.
9.5 – Always ensure that you seat your child correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
9.6 – If you feel any pain while using the carrier, change the carrying position or remove the carrier and contact us for advice.
9.7 – If you are unsure about anything you read in the instructions, are not sure what you’re doing or are at all concerned, please ask us. We can point you in the direction of lots of helpful sites to give you tips to make sure you’re getting the best out of the carrier and using it safely.
10 – Care of Carriers
10.1 – Under no circumstances is smoking permitted whilst wearing or holding the carrier. Please inform us if you are a smoker, or if there is a smoker in your home as we will need to carefully launder the carrier after it is returned. Smoking is known to increase the risk of cot death for babies, and these risks have been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
10.2 – We cannot guarantee that there are no marks or pet hairs on the carriers loaned but ask that all carriers are kept away from pets to minimise this possibility.
Any cosmetic flaws will be noted on the loan form prior to lending and the borrower will not be held responsible for these. Carriers are cleaned between hires.
10.3 – Please therefore avoid washing the carrier, though do spot clean any marks when they occur using washing up liquid and water/damp cloth/baby wipe. If you feel it is necessary that the carrier is cleaned while on loan to you, only do so after contacting us first for advice.
10.4 – We cannot guarantee that there are no animal hairs on our carriers, but we ask that all carriers are kept away from pets to minimise this possibility. If you are very allergic to animal hairs, please request that the carrier be laundered before you borrow it to help reduce any potential reaction.
10.5 – Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (oil, paint, pens, etc.), or anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost of damage beyond normal wear and tear may be charged to the debit/credit card you have saved on our system.
All slings, carriers, instructions and accessories remain the property of Kimmy Milham / Mid Kent Babywearing at all times, and all loans are subject to availability and at our discretion.
11 – Retail Goods – Returns/Refunds/Exchanges
11.1 – We can only accept returned items that are unused and in their original, as new condition. Items must be in their original intact packaging, with all tags, labels, and instruction manuals undamaged. We cannot refund items that have been used, worn, or washed. Returned items must be in fully resalable condition.
11.2 – If your purchased item is faulty, please contact me at midkentbabywearing@gmail.com. We may request photographs of the item, & the fault, to send to the manufacturer/supplier, before we can assist with the problem. Once the manufacturer/supplier confirm that we are permitted to exchange your item, & we have received your returned item, we will endeavour to exchange it as quickly as reasonably possible. Please note we will not be able to refund items that have been damaged due to misuse.
11.3 – You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as items remain your responsibility until they are in our possession.
11.4 – Once we have received the returned item, we will send you a full refund for the purchase price of the item within 14 days of receiving the item back. We will refund via the method that you used for the original purchase. Please note the refund may take some days to appear in your account once we have processed your refund, with the time dependant on your credit/debit card provider.
Mid Kent Parenting 